When people are working in broken systems,
everyone feels it.
Helping housing associations, charities and public sector organisations uncover the hidden process problems that create frustration for staff and service users.
Because improving a service starts with understanding how people actually experience it.
Organisations don’t need "better admin." when
Sometimes organisations know exactly what's wrong.
Sometimes they just know something isn't working.
Either way, if I think I can help, I'll tell you.
If I can’t, I'll tell you that too.
Staff and service users keep contacting you about the same issue.
Staff have developed workarounds because the official process doesn't work.
Everyone knows something isn't working but nobody can explain why.
Your backlog never seems to get smaller.
Different teams all do the same job differently.
Your CRM tells one story while your staff tell another.
You're making improvements but they don't seem to stick.
Why work with Nearity
Sometimes it just takes fresh eyes, practical insight, and a different perspective to see what's really going on.
20+ years across NHS, education, charities and housing.
First Class Honours degree in Psychosocial Community Work.
Professional and lived experience.
Public speaker on housing and social justice.
Practical recommendations, not jargon-filled reports.
I can help with
Making everyday processes simpler and more effective.
Finding the cause, not just fixing the symptoms.
Building systems that people actually use.
How I work
The Nearity Approach
Every role, every experience and every opportunity has taught me something different.
The NHS taught me how complex systems work.
Education taught me that people are at the heart of every service.
Housing taught me the importance of lived experience.
Charities taught me the power of collaboration.
Research taught me to look beneath the surface.
My degree in Psychosocial Community Work taught me to see the whole system, not just the problem.
Together, these experiences shaped the way I work today.
That's why every Nearity project follows the same approach.
Listen
Start by understanding the people delivering the service and the people experiencing it.
↓
Observe
Look at how work happens in reality, not just how it's designed to happen.
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Identify
Uncover where delays, frustration and unnecessary complexity are being created.
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Involve
Bring people into the process so change is built with them.
I'm Aneita, and I built Nearity because I know what it feels like when the processes are quietly undoing everything you've worked for.
I've worked across the NHS, education, charities and housing for over twenty years.
I've experienced many of those systems myself as a resident and service user.
Seeing organisations from both sides has taught me something.
The people designing the process aren't always the people living with it.